1. Company Policy

Dear Passenger,

Welcome to RMTS, Royal Metro Transit Services! We are delighted to welcome you to our state-of-the-art metro system. Our stations are at your service around the clock, ensuring you have the best transit experience possible.

After four months of dedicated development, we are thrilled to introduce you to our cutting-edge infrastructure. RMTS has been commissioned to operate a metro service specifically for the 2024 graduation show of the Royal Academy of Art, The Hague.^[1] This unique collaboration allows us to provide an exceptional transportation solution tailored to enhance your experience at the show.

At RMTS, our mission is to create the perfect journey for every passenger. Our meticulously designed stations and services will be available throughout the entire graduation event, offering swift and convenient travel between the various departments of the academy. This seamless connectivity ensures you can make the most of your visit, saving you valuable time and allowing you to fully immerse yourself in the artistic displays and activities. Thank you for choosing RMTS. We look forward to serving you and making your transit experience truly remarkable.

2. Our services

At RMTS, we pride ourselves on providing a comprehensive and efficient metro service designed to cater to your needs during the Royal Academy of Art's 2024 graduation show. Our network consists of five strategically located stations, ensuring convenient access and smooth transit throughout the event.

Station 1: Main Entrance Hub
Located at the of the Royal Academy of Art, this station serves as the central node of our metro system. It connects you to all major departments, making it easy to start your journey through the graduation show.

Station 2: Underground center
Situated in the underground section, this station allows quick and easy access to exhibitions and showcases featuring the work of some of the hidden gems of the graduation in the underground. They also serve as an internal connection to the building facilities as well as the academy shop.

Station 3: Fashion department
This station is positioned close to the Textile and Fashion department, providing seamless transit to displays and events focused on cutting-edge fashion projects and creative innovations.

Station 4: Graphic design
Located near the graphic design department, this station facilitates swift travel to screenings, installations, and media-related exhibitions, ensuring you don’t miss any part of the exciting presentations.

Station 5: Paradise
Our fifth station is uniquely positioned at an external location, a short distance from the academy. This station connects you to an additional exhibition space that hosts larger installations and collaborative projects, offering a broader scope of the artistic achievements on display.

Each of our stations is designed with your convenience in mind, providing fast, reliable, and comfortable transit options. Our goal is to enhance your experience at the graduation show by minimizing travel time and maximizing your opportunity to explore the diverse and inspiring works of the Royal Academy of Art’s talented graduates.

3. Code of conduct

Code of Conduct
At RMTS, we are committed to ensuring a safe, welcoming, and enjoyable experience for all our passengers. To achieve this, we have established a Code of Conduct that outlines the expectations for behavior while using our metro services. Please adhere to the following guidelines to help us maintain a pleasant and secure environment for everyone.

Accessibility
We strive to make our services accessible to all passengers, including those with disabilities. All our stations and metro cars are equipped with features to accommodate passengers with mobility challenges, ensuring that everyone can travel comfortably and independently.

Safety
Your safety is our top priority. Please follow these health and safety guidelines while using our services:

1. Stand clear of the platform edge until the metro has come to a hault.


2. Keep exits clear at all times.


3. Always hold onto the handrails while the metro is in motion.


4. For public health reasons, smoking is strictly forbidden.


5. In case of emergency use the first-aid.



Assistance
If you require assistance at any time, our friendly and professional staff are here to help. Do not hesitate to approach any RMTS worker if you need guidance, have questions, or require any form of assistance. Additionally, you can call our customer service line, available at all stations and in each metro car, for immediate support.

General Conduct
Your safety is our top priority. Please follow these safety guidelines while using our services:

1. Keep noise to a minimum to ensure a peaceful travel environment.


2. Graffiti and vandalism is strictly forbidden.


3. Dispose of trash in the bins located near to our stations and help us keep the stations and metro cars clean.


4. Follow all posted signs and instructions from RMTS staff.


5. Be respectful and considerate of fellow passengers and staff..



By following this Code of Conduct, you help us create a safe, efficient, and enjoyable transit experience for everyone. Thank you for your cooperation and understanding.

Sincerely,

The RMTS Team

4. Signage

Our company's focus is sustaining permanent metro stations through the time of the graduation show. Our services will be freely accessible and constantly running through the opening times. In order to access our services around the academy, we advise you to always follow the signage.

Logo variants of RMTS



These logos appear within our system as part of our promotion and information system. They are carefully designed to maintain brand consistency and visibility across all communication channels, ensuring that passengers can easily recognize and trust the Royal Metro Transit Services brand. From station signage to digital displays, each logo variant is strategically placed to enhance the user experience and reinforce the reliability and professionalism of our transit services.

Station wayfinding sings



These signs are strategically placed at key locations such as station entrances, platforms, and transfer points, providing clear and concise directions to various destinations within the network. By employing universally recognized symbols and consistent color schemes, our wayfinding system not only enhances the aesthetic appeal of our stations but also ensures that passengers, regardless of language proficiency or familiarity with the system, can easily find their way. This comprehensive approach to station signage underscores our commitment to creating an intuitive and stress-free travel experience for all users of the Royal Metro Transit Services.

Station demarcation sings



Station demarcation signs define the borders of each station, clearly marking the transition from one station area to another. These signs are crucial in maintaining the organization and flow within our transit system. They typically include the station name and a distinctive "S" symbol, referring to "station," making it easy for passengers to identify their current location. The demarcation signs help prevent confusion and ensure that passengers can quickly and easily recognize when they have arrived at their intended stop.

5. Customer service

The Royal Metro Transit Services (from hiertho reffered to as "RMTS") is a company comissioned to run a metro service through the 2024 graduation show of the Royal Academy of Art, The Hague.^[1]

Customer Service
At RMTS, we are dedicated to providing exceptional customer service to ensure your journey is as smooth and enjoyable as possible. Our team is here to assist you with any inquiries, concerns, or feedback you may have.

How to Reach Us
If you need assistance or have any questions, there are several ways to get in touch with our customer service team:

In-Person Assistance:
Our friendly and knowledgeable staff are available at all stations to help you with directions, ticketing, and general inquiries. Look for the RMTS uniform, and don’t hesitate to approach them for assistance.

In-Person Assistance:
Email: For non-urgent matters, feedback, or detailed inquiries, you can reach us via email at info@rmts.nl.
We strive to respond to all email inquiries within 24 hours.

Travel Information and Suppor:
Whether you need help planning your route, information on schedules, or assistance with navigating our metro system, our team is here to provide the information you need.

Lost and Found:
Misplaced an item during your journey? Contact our customer service team, and we will do our best to help you locate it.

Accessibility Services:
We are committed to ensuring all passengers have access to our services. If you require any special assistance, please let us know, and we will make the necessary arrangements to accommodate your needs.

Feedback and Suggestions:
We value your input and are always looking for ways to improve our services. Feel free to share your experiences and suggestions with us. Your feedback helps us serve you better.

In Case of Emergencies
For immediate assistance during your journey, use the emergency intercoms located in each metro car and at all stations. Our staff are trained to handle emergencies and will respond promptly to ensure your safety. Thank you for choosing RMTS. We are here to make your transit experience as pleasant and efficient as possible. Sincerely, The RMTS Team

Our most visited station

The Pinnacle of Punctuality
Welcome to Station A, the crown jewel of RMTS and the epitome of reliability and efficiency. As the most punctual station in our network, Station A prides itself on an unblemished record of on-time departures and arrivals. Here, the metro is never late, ensuring that your journey is seamless and stress-free.

The Busiest Hub
Station A is not just our most punctual station but also the busiest. It serves as a vital transit hub, connecting passengers to the heart of the Royal Academy of Art and beyond. With its high foot traffic, Station A operates with a sense of urgency and precision, handling the flow of passengers with ease and ensuring that everyone reaches their destination promptly.

Efficiency and Urgency
At Station A, efficiency is paramount. Our team is dedicated to maintaining a fast-paced, organized environment to accommodate the high volume of passengers. Every aspect of the station's operation is optimized to minimize wait times and maximize the speed of service. From the moment you step onto the platform, you can expect a swift and orderly boarding process, allowing you to stay on schedule without any delays.

On-Time Performance
Station A boasts a flawless on-time performance record, making it the most reliable station in our network. You can count on punctual departures and arrivals every time.

High Capacity
Designed to handle the highest volume of passengers, Station A is equipped with multiple platforms and ample seating, ensuring that everyone can travel comfortably, even during peak hours.

Rapid Service
With its streamlined operations, Station A guarantees rapid service, reducing wait times and ensuring that your transit experience is as efficient as possible. Station A exemplifies the commitment of RMTS to provide top-tier transit services. Whether you are commuting to an exhibition, heading to a class, or exploring the Royal Academy of Art, Station A ensures you do so with unparalleled punctuality and efficiency.

Thank you for choosing RMTS and experiencing the excellence of Station A. We look forward to serving you with the utmost reliability and speed.

Departures	Towards
Row 1, Column 1	Station E
Row 2, Column 1	Station E
Row 3, Column 1	Station E
Row 4, Column 1	Station E
Row 5, Column 1	Station E
Row 6, Column 1	Station E
Row 7, Column 1	Station E

Our cleanest station

Our safest and most intact station inside of our academy is situated in the underground section of the building. It's upcoming opening will create a fast service towards the basement productions of the academy, as well as connection for the workers of the facilities.^[1]

Station B: The Beacon of Safety and Cleanliness
Welcome to Station B, where safety, supervision, cleanliness, and brightness converge to create an exemplary transit environment. As the safest station in our network, Station B is designed to provide passengers with a secure, well-maintained, and inviting atmosphere.

Unmatched Safety
Station B stands out for its exceptional safety standards. We have implemented rigorous safety protocols and surveillance systems to ensure the well-being of all passengers. Key safety features include:

24/7 Surveillance
High-definition security cameras monitor every corner of the station around the clock, providing continuous oversight and ensuring quick response to any incidents.

Frequent Patrols
Our trained security personnel conduct frequent patrols throughout the station, offering a reassuring presence and immediate assistance when needed.

Emergency Readiness
Equipped with modern emergency facilities and clearly marked exits, Station B is prepared to handle any situation swiftly and efficiently.

Superior Supervision
At Station B, we prioritize proactive supervision to maintain a safe and orderly environment. Our dedicated staff are always on hand to assist passengers, manage crowds, and address any concerns promptly. This high level of supervision ensures that Station B remains a well-regulated and secure space for everyone.

Impeccable Cleanliness
Cleanliness is our hallmark. We maintain the highest standards of hygiene through around the clock cleaning schedules and thorough sanitation practices.

Station B is designed to be bright and welcoming, creating a pleasant transit experience for all passengers. In this duty of our, we would like to ask for your collaboration on order to keep our station in it's state of the art shape. Let us have a pleasent travel experience together.

Thank you for choosing RMTS and experiencing the excellence of Station B. We look forward to ensuring your safety and comfort every step of the way.

Departures	Towards
Row 1, Column 1	Station E
Row 2, Column 1	Station A
Row 3, Column 1	Station E
Row 4, Column 1	Station A
Row 5, Column 1	Station E
Row 6, Column 1	Station A
Row 7, Column 1	Station E

The Crown Jewel of Investment

Welcome to Station C, a testament to RMTS's dedication to excellence and innovation. As our most significant investment to date, Station C represents the pinnacle of our efforts to provide an exceptional transit experience. With the most substantial financial resources allocated to its development.

Our biggest investment
Station C stands as the crown jewel of RMTS's infrastructure projects. We have invested more money in its construction and development than any other station in our network. This significant financial commitment underscores our determination to create a world-class transit hub that meets the highest standards of quality and functionality.

Cutting-Edge Features
Station C is designed with the latest technology and modern amenities to ensure a superior passenger experience. Key features include:

State-of-the-Art Design
Incorporating contemporary architectural elements and advanced engineering, Station C is both aesthetically pleasing and highly functional.

Smart Technology
The station is equipped with smart systems for lighting, climate control, and passenger information, enhancing comfort and efficiency.

Sustainable Practices
Eco-friendly materials and energy-efficient systems are integrated throughout the station, reflecting our commitment to sustainability.

Near Completion
Station C is the most advanced project in our network, and we are thrilled to announce that it is nearing completion. The final touches are being added, and we are eagerly anticipating its grand opening.

As our station will be finished by the opening we proudly include a live footage from the platform.

Departures	Towards
Row 1, Column 1	Station E
Row 2, Column 1	Station A
Row 3, Column 1	Station E
Row 4, Column 1	Station A
Row 5, Column 1	Station E
Row 6, Column 1	Station A
Row 7, Column 1	Station E

The Newest Addition to Our Network

Welcome to Station D, the latest milestone in RMTS’s continuous commitment to enhancing urban transit. As the newest addition to our metro system, Station D represents our ongoing efforts to expand and improve our services for passengers.

Freshly Launched
Station D is our most recently launched station, showcasing the latest in design and technology. Its recent completion means that passengers can enjoy brand-new facilities and cutting-edge amenities from day one. The station has been meticulously planned and executed to ensure it meets the modern needs of urban commuters.

Modern Design
With its sleek, contemporary design, Station D offers a visually appealing and functional environment. Key design features include:

Innovative Architecture
The station boasts a modern architectural style, combining functionality with aesthetic appeal to create a pleasant atmosphere.

User-Friendly Layout
Designed with passenger convenience in mind, the layout of Station D ensures easy navigation and minimal congestion, even during peak hours.

Advanced Technology
Station D incorporates the latest technological advancements to enhance the passenger experience.

Sustainability Focus
As part of RMTS's commitment to sustainability, Station D integrates eco-friendly practices and materials. Sustainable features include:

Energy-Efficient Lighting
LED lighting throughout the station reduces energy consumption while providing bright, clear illumination.

Green Building Materials
Eco-friendly materials have been used in the construction of Station D, minimizing its environmental impact.

Passenger Amenities
Station D is equipped with a variety of amenities to enhance comfort and convenience for all passengers:

Comfortable Waiting Areas
Spacious seating and climate-controlled environments ensure a pleasant wait for your metro.

Accessibility Features
Designed to be fully accessible, Station D includes elevators, ramps, and other features to assist passengers with disabilities.

A New Era in Transit
Station D is more than just a new station; it signifies the beginning of a new era in urban transit for RMTS. By integrating the latest design, technology, and sustainability practices, Station D sets a new standard for excellence in public transportation.

Departures	Towards
Row 1, Column 1	Station E
Row 2, Column 1	Station A
Row 3, Column 1	Station E
Row 4, Column 1	Station A
Row 5, Column 1	Station E
Row 6, Column 1	Station A
Row 7, Column 1	Station E